Frequently Asked Questions

About StillStone.com

Q1: What is StillStone.com? StillStone.com is a premium online clothing brand offering a wide range of stylish and high-quality apparel for men, women, and children. Our designs combine comfort, elegance, and durability, ensuring you look and feel your best.

Q2: Do you have physical stores? No, StillStone.com operates exclusively online to serve customers worldwide efficiently.

Q3: How can I contact StillStone.com? You can reach us via email at Info@stillstone.com. Our dedicated customer support team is available to assist you with any inquiries.

Orders and Shipping

Q4: How can I place an order? Browse our collection on StillStone.com, select your desired items, choose your size and color (if applicable), add them to your cart, and proceed to checkout. It’s simple and seamless.

Q5: Do you ship internationally? Yes, we offer worldwide shipping. Delivery times and costs vary depending on your location. Full details are available during checkout.

Q6: How long does shipping take? Shipping times vary by region:

Domestic: 3-7 business days
International: 7-21 business days

Q7: Can I change or cancel my order after placing it? We process orders quickly, but if you need to make changes or cancel your order, email us at Info@stillstone.com as soon as possible. Once an order has shipped, changes or cancellations may not be possible.

Q8: How do I track my order? After your order is shipped, you’ll receive a confirmation email with a tracking link to monitor your shipment’s progress.

Payments

Q9: What payment methods do you accept? We accept major credit and debit cards, PayPal, and other secure online payment methods to make your shopping experience as smooth as possible.

Q10: Is my payment information secure? Absolutely. StillStone.com employs advanced encryption technologies and adheres to strict security standards to ensure your payment details remain safe.

Returns and Refunds

Q11: What is your return policy? We accept returns within 30 days of purchase. Items must be unworn, unwashed, and in their original condition with tags attached. Sale items may not be eligible for return unless otherwise specified.

Q12: How do I initiate a return? To start the return process, email Info@stillstone.com with your order number and details. Our team will guide you through the next steps.

Q13: When will I receive my refund? Refunds are typically processed within 7-10 business days after we receive and inspect the returned item(s). The refund will be issued to your original payment method.

Q14: Can I exchange an item? At this time, we do not offer direct exchanges. If you need a different size or style, return the original item and place a new order.

Products

Q15: What sizes do you offer? Our clothing is available in a wide range of sizes to suit every body type. Refer to our size chart on each product page for accurate measurements.

Q16: How do I care for StillStone clothing? Detailed care instructions are included with each product. In general, we recommend machine washing in cold water and air drying to maintain quality.

Q17: Are your products sustainable? Yes, we are committed to sustainability. Many of our products are made from eco-friendly materials, and we strive to reduce waste in our production process.

Support

Q18: Do you offer assistance with sizing or styling? Yes! If you need help choosing the right size or creating the perfect look, email us at Info@stillstone.com, and our team will be happy to assist.

Q19: What if I receive a defective or incorrect item? We’re sorry for any inconvenience! Please email Info@stillstone.com with your order details and photos of the issue. We’ll resolve the matter promptly.